IB Academic Center Support

Welcome! How can we help you today?

Search common questions about study resources, accounts, billing, tutoring, technical issues, policies and academic support.

Try: “refund”, “Google login”, “question bank”, “subscription”, “IA”, or “tutoring”.

What do you need help with?

Choose a category below, or use the search box above to find the relevant support article.

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Students & Study Resources

Where can I find IB Mathematics resources?

Start from the IB Mathematics hub. For Mathematics AA HL, you can go directly to the Question Bank, Past Paper Solutions, or Lecture Notes.

Why is some content locked?

IBAC may offer different access levels, including public, free-account and paid/Pro access. A particular question, solution or feature may require a higher access tier.

If content you believe should be available to your account is still locked, see the troubleshooting section below or contact support.

Where can I find IB Physics resources?

Visit the IB Physics hub and choose Higher Level or Standard Level resources.

Where can I find SAT preparation?

Visit the SAT page for information about SAT preparation and available course options.

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Account & Billing

Does a monthly subscription renew automatically?

Yes. Monthly subscriptions automatically renew until cancelled. The applicable recurring price should be shown during checkout. See the Terms of Service for the full subscription terms.

How do I cancel a subscription?

Use any subscription-management control available in your account interface. If you cannot locate the cancellation option, contact IBAC through Customer Support before your next renewal.

What is the refund policy?

IBAC offers a baseline 7-calendar-day refund policy, subject to applicable law and the detailed conditions in our Terms of Service.

To request a refund, contact contact@ib-academic-center.com and include the email address associated with the purchase.

I paid, but my paid access is not showing. What should I do?

First refresh the page and make sure you are signed in with the same email address used for the purchase. If paid access still does not appear, contact support and include:

  • the email address on your IBAC account;
  • the approximate purchase date;
  • the product or plan purchased; and
  • a screenshot of the issue, if helpful.

Do not send your full payment-card number.

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Tutoring & Courses

How do I ask about one-to-one tutoring?

You can contact IBAC through LINE or our Contact Us page. Include the subject, level and academic goal you are working toward.

Where can I find revision-course information?

Visit IB Revision Courses. Course availability may vary during the academic year, so contact us for current subject and schedule options.

Do you offer exam preparation or bootcamps?

Yes. Visit Exam Preparation & Bootcamps for the general structure, then contact IBAC for current availability.

What is the tutoring cancellation and rescheduling policy?

Unless different terms were clearly agreed when the session was booked, you may cancel or request a reschedule at least 24 hours before the scheduled start time without a cancellation fee.

Late cancellations and no-shows may be treated as used sessions. See the Terms of Service for full details.

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Troubleshooting

Google Sign-In is not working.

Try the following:

  • refresh the page;
  • make sure pop-ups or redirects needed for Google Sign-In are not blocked;
  • temporarily disable privacy extensions that may block authentication;
  • try a private/incognito window; and
  • try another modern browser.

If the problem continues, send support a screenshot and the browser/device you are using.

A question bank or resource is not loading correctly.

Refresh the page first. If the issue remains, try another browser or private/incognito mode. Browser extensions, aggressive content blockers, stale cached files, or a temporary service outage can sometimes interfere with dynamic resource pages.

If you contact support, include the exact page URL and a screenshot of what you see.

How can I check whether I am using the correct account?

Make sure the email address used to sign in matches the email associated with your subscription or purchase. This is especially important if you use more than one Google account.

How do I report a broken question, typo or technical bug?

Contact support with the exact page URL, question number if applicable, and a short description of the problem. A screenshot is helpful when the issue is visual or technical.

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Policies & Refunds

Where can I read IBAC's legal policies?
Can I share my paid account with someone else?

No. Each account and paid-access license is intended for one individual. Sharing, selling, renting or transferring account access is prohibited under the Terms of Service.

Can I download, scrape or republish IBAC content?

Personal study use is permitted within the access granted to your account, but systematic extraction, bulk downloading, republishing paid content, building another database from IBAC material, or using IBAC content to train another AI system is prohibited unless IBAC gives written permission.

How can I make a privacy or data-rights request?

Contact contact@ib-academic-center.com or use this support page. See the Privacy Policy for more information.

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IA & Academic Integrity

What kind of IA help does IBAC provide?

IBAC can provide educational guidance on concepts, methodology, structure, analysis, mathematics, presentation and feedback. Visit the IA Guide for more information.

Will IBAC write or complete my IA for me?

No. Students remain responsible for producing and submitting their own original assessed work. IBAC may provide instruction and feedback, but it does not promise to complete assessed work on a student's behalf.

Can I upload an IA draft or other academic file?

Where an IBAC service accepts file submissions, you may provide material relevant to the support requested. Remove unnecessary personal information before uploading and make sure you have the right to share the material.

See the Privacy Policy for how submitted files may be processed.

Can I rely on an AI Tutor answer as an official solution?

No. AI-assisted responses may contain mistakes. They should be checked independently and are not an official IB markscheme or guaranteed correct solution.

Still need help?

Contact IB Academic Center directly. For account or payment questions, use the same email address associated with your IBAC account whenever possible.